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Tier-1 brand, mid-level generalist role, and metro location increase applicant competition.
CRM process and BPM skills transfer across industries but GT/ARIS specifics increase domain sensitivity.
Mandatory 5+ years plus BPM/CRM/ARIS expertise makes filters strict.
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Lead and deliver strategic customer initiatives aligned with the 2025 Customer Roadmap, ensuring timely and high-quality project delivery.
Define, analyze, and drive 'as is' and 'to be' CRM processes in Customer Service and Sales & Marketing, maintaining alignment with global CRM design and operational models.
Manage stakeholder engagement and collaborate across functions to ensure successful CRM solution integration and process compliance.
Bachelor’s Degree or equivalent in a related field.
Minimum 5+ years of experience in customer processes and business/process analysis, including process management and re-engineering.
Experience in project management and execution using Waterfall or Agile methodologies.
Negligible travel; hybrid remote/office work with eligibility for in-country relocation.
Experienced in managing complex CRM business process transformations and large-scale redesign initiatives within Customer Service or Sales & Marketing domains.
Capable of balancing business requirements with technology solution constraints, ensuring process efficiency and compliance with global CRM standards.
Skilled in stakeholder management and cross-functional collaboration to drive CRM process adoption and issue resolution.