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Tier-1 employer, metro Bangalore location, and mid-level generalist role increase competition significantly.
Core IT support skills transfer across industries, though oil-and-gas domain preference moderately narrows fit.
Explicit 6+ years, degree, and mandatory technical proficiencies create stringent shortlisting filters.
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Provide technical support and troubleshooting for internally developed and vendor software applications, including configuration, testing, and deployment.
Collaborate with cross-functional teams to resolve software issues and implement updates or patches.
Manage software maintenance activities aligned with DevOps and agile methodologies in a distributed team environment.
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
At least 6 years of experience as an IT System Support Analyst or similar role.
Proficiency in software installation, configuration, maintenance, troubleshooting, database management (SQL), and application support with cybersecurity best practices.
Experience working in geographically distributed teams using DevOps practices and agile methodologies like SAFe, Scrum, or Kanban.
Experienced in both supporting internally developed and vendor software packages, demonstrating strong technical versatility.
Skilled in prioritizing requirements based on business impact and technical complexity, indicating a business-aware operational style.
Familiar with DevOps and agile frameworks, comfortable working in distributed global teams supporting mission-critical energy industry software.