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Senior backend role, metro location and known employer create moderate applicant competition.
C#/.NET backend skills transfer across industries but production-debugging focus raises domain specificity.
Explicit 7+ years and required C#/.NET and production-debugging make filters stringent.
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Own the debugging, root cause analysis, and delivery of robust fixes for complex, customer-reported production issues in a proprietary platform environment.
Collaborate closely with development leads, QA, product managers, and support teams to resolve business-critical and technical production defects.
Contribute to product stability and customer satisfaction by improving core system components and participating in deployment validations and post-release monitoring.
Bachelor's degree in engineering or equivalent.
7+ years of software development experience, including 3+ years focused on debugging and fixing customer-reported production issues.
Strong experience with C#, .NET Core/.NET Framework, Application servers, SQL Server, WebAPI, and development in proprietary languages and custom wrappers.
Experience with ticketing and incident management systems (ServiceNow, Salesforce, Jira), debugging and log analysis tools (InstaBug, SumoLogic, Splunk, Datadog), version control (Git), and Agile environments, preferably SAFe.
Experienced in troubleshooting and resolving complex software, system, or network issues with deep understanding of system internals and legacy plus modern codebases.
Able to independently handle multiple high-impact support incidents with an automation-first mindset to embed quality and reduce future issues.
Effective collaborator across cross-functional teams and skilled in communicating technical details clearly to internal teams and customers.