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Senior remote role at an established global company with broad backend skill requirements increases applicant competition to medium.
Requires specific telephony/Amazon Connect and AWS backend experience, making cross-industry transfers moderately constrained.
Explicit 10+ years requirement plus mandatory AWS, TypeScript/Node.js and Amazon Connect experience makes filters highly strict.
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Own end-to-end delivery of scalable, resilient AWS services using TypeScript within the Care Tech team powering global call centers.
Serve as primary technical liaison translating product needs into architectural designs and ensuring production monitoring and CI/CD excellence.
Lead technical mentorship, design reviews, and innovate with AI-driven voice and chat technologies for next-gen customer support experience.
10+ years in software development including experience as a Lead Software Engineer.
Proficient in TypeScript and Node.js for full-stack scalable API design and deployment.
Extensive AWS experience including Infrastructure as Code and production-grade environment management.
Hands-on experience with Amazon Connect (Contact Flows, Lex) and Bachelor's degree in Computer Engineering or equivalent.
Experienced technical leader capable of owning complex, cross-functional projects from architecture to deployment and operations.
Deep expertise in cloud-native software development leveraging AWS best practices and full lifecycle DevOps.
Domain-savvy with practical Amazon Connect integration skills and interest in applying AI innovations within customer support platforms.