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Strong employer brand and metro location but VDI specialization limits applicant pool.
Specialized VDI and Citrix expertise is moderately transferable across large enterprises.
Explicit 5+ years and mandatory Citrix/Azure/VDI skills enforce strict filters.
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Manage end-to-end service delivery for the Desktop as a Service (VDI) platform covering global Citrix environments across AMER, APAC, and EMEA regions.
Ensure operational service excellence through incident, problem, change management, availability and capacity reporting, and proactive issue prevention aligned with enterprise standards.
Coordinate with vendors and managed service providers for performance governance and support vulnerability management and cross-functional remediation in EUC platforms.
5+ years of IT Infrastructure experience with at least 3 years supporting enterprise Citrix XenDesktop and XenApp platforms.
Experience managing globally distributed large environments covering multiple regions and time zones.
Proficiency in Azure Cloud, Citrix XenDesktop/XenApp, Microsoft Active Directory, PowerShell scripting, and automation tools such as Ansible or Azure Automation.
Work location requirement: Bangalore, India.
Experienced in operating in a global 24x7 support environment with focus on EMEA timezone support.
Strong technical hands-on expertise in Citrix VDI platforms integrated with Azure Cloud and associated end-user computing technologies.
Proven ability to drive operational resilience, automation, and continuous improvement in large-scale enterprise virtual desktop environments.