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Mid-level role in a metro with a common manager title but niche Yardi specialization reduces applicant density.
Requires Yardi and real-estate finance domain expertise, limiting transferability across industries.
Explicit 5-year requirement plus mandatory Yardi modules and ITSM tool proficiency increases strictness.
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Manage the full lifecycle of Yardi support tickets ensuring adherence to SLAs for US region projects during India night shift.
Prepare and present weekly/monthly Yardi support reports and insights to clients and internal stakeholders.
Coordinate team resources, client communications, and collaborate with product owners on change management and issue resolution.
Minimum 5 years experience in support management, preferably with Yardi or in real estate environment.
Bachelor's degree in Finance, Business, or a related field.
Proficiency with ITSM tools such as Jira, Zoho Manage Engine, or ServiceNow.
Work schedule includes night shift alignment for US region support (India night shift).
Experienced in managing Yardi applications support including modules like Retail, Commercial, Residential, Investment Management, etc.
Strong analytical and problem-solving skills with demonstrated ability to coordinate cross-functional teams and interact with clients.
Familiarity with ticket prioritization and lifecycle in Yardi support context, combined with finance domain understanding.