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Tier-1 brand, generic managed-services role, metro location, and entry-level profile increase applicant density.
Operational infrastructure skills are broadly transferable across industries and employers.
Degree requirement, ITIL/process expectations, and ICT experience create moderate, not strict, filtering.
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Serve as first-line support contact for client IT infrastructure, ensuring operational continuity and zero missed SLAs.
Monitor, investigate, and resolve standard/low-complexity technical incidents across multiple technology domains (e.g., Cloud, Security, Networking, Applications).
Perform maintenance tasks (patching, configuration changes), contribute to disaster recovery tests, and maintain/upate knowledge articles.
Entry-level experience troubleshooting/supporting security, network, data center, systems, or storage within medium to large ICT organizations.
Basic knowledge of ITIL processes, management agents, and redundancy concepts.
Bachelor's degree or equivalent qualification in IT or Computing, or demonstrated equivalent work experience.
Workplace type: Hybrid; Work Experience Required: Entry-level experience; No explicit notice period mentioned.
Comfortable working across two or more technology domains with disciplined incident and ticket handling skills.
Client-centric with effective communication skills across diverse cultures and social groups.
Capable of planning, adapting to changing circumstances, and maintaining a positive attitude under pressure.