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Metro location, mid-level generalist network role, and common title increase applicant competition.
Networking skills are transferable across industries but remain domain-specific.
Explicit 3+ years requirement and mandatory hands-on networking skills raise screening strictness.
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Install, maintain, and troubleshoot Cisco enterprise network infrastructure in a complex, multi-vendor environment.
Provide first-line monitoring, ticket triage, and support for network incidents including executing routine network changes and applying security policies.
Communicate technical findings to customers and teams while documenting troubleshooting steps, root cause, and corrective actions.
Minimum 3+ years of experience in IT, network support, service desk, or network operations working with ticketing and monitoring platforms.
Strong hands-on technical knowledge of networking protocols and components including TCP/IP, DNS, DHCP, VLANs, EIGRP, BGP, HSRP, NAT, ACLs, Cisco switching/routing, F5 LTM load balancing, and Riverbed WAN optimization.
Experience using network troubleshooting commands and monitoring tools to perform end-to-end root cause analysis before escalation.
CCNA or equivalent networking certification is preferred but not explicitly stated as mandatory.
Experienced with enterprise NOC, service desk, or infrastructure support environments in multi-vendor network contexts.
Capable of following documented procedures while applying analytical thinking beyond runbooks to resolve complex network issues.
Strong communicator with precise documentation skills and ability to articulate technical reasoning and root cause to both technical and non-technical stakeholders.