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Tier-1 employer, metro location, mid-level generalist role with broad automation and SQL requirements increases applicant competition.
Core skills in application support, SQL, and automation are moderately transferable across industries.
Explicit 2-5 years, mandatory automation, SQL/Java and regulated banking context enforce strict filters.
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Provide technical and business support for Citi Applications users across global regions including APAC, LATAM, EMEA, and NAM.
Develop, maintain, and support automation scripts and tools such as SIT automation for FFS modules, JIRA automation, and support System Stability for critical regulatory projects.
Participate in application release lifecycle including testing, deployment, post-release checkouts, and documentation; act as liaison between users, internal technology teams, and vendors.
2-5 years of relevant experience in application support or related technical role.
Bachelor's or university degree or equivalent experience required.
Basic knowledge or interest in AI automation, automation scripting (e.g., Fast Framework, Selenium), Java, SQL, and problem management tools such as JIRA.
Work Experience Required: 2-5 years of application support experience.
Experienced working in a global, multi-region support environment with moderate independence and some autonomy in problem-solving.
Proficient in developing and maintaining automation scripts and handling application lifecycle support including testing and deployment.
Capable of effective communication and liaison among technical teams, users, and senior stakeholders with good understanding of business and technology integration.