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Tier-1 employer, metro location, mid-level generalist role with broad skill requirements increases competition.
Technical automation and SQL skills are transferable, but banking domain knowledge moderately increases specificity.
Explicit 2-5 years plus mandatory automation, Java, SQL and JIRA skills make shortlisting fairly strict.
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Provide technical and business support for users of Citi Applications, including troubleshooting and short-term resolution of issues.
Develop, maintain, and automate SIT testing scripts for critical regulatory projects and support release deployments and post-release activities.
Analyze application components for risks and vulnerabilities, liaise with development teams for bug fixes and tooling, and maintain technical support documentation.
2-5 years of relevant experience in application support or related technical roles.
Bachelor’s/University degree or equivalent experience is required.
Knowledge or basic experience with AI automation, automation scripting, Java, SQL, and automation tools like Fast Framework, Selenium.
Experience with problem management and tracking tools such as JIRA and SQL querying skills.
Comfortable working autonomously with moderate to limited supervision, exercising independent judgment in technical and business support contexts.
Possesses strong communication and interpersonal skills, capable of interacting effectively with senior stakeholders and technology teams.
Familiar with financial markets and products, understands integration of sub-functions within broader technology and business functions, and exposure to regulatory and compliance environment.