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Strong employer brand, mid-level generalist role, and Bengaluru location increase applicant competition.
Core troubleshooting and cloud skills are transferable, though security context raises moderate domain specificity.
Explicit 5+ years requirement plus several technical must-have skills create moderate gating.
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Own and resolve complex, escalated customer issues involving software, infrastructure, and cloud environments, including deep technical troubleshooting and debugging.
Collaborate with R&D and cross-functional teams to reproduce issues, log defects, propose and submit code fixes, and improve observability and tooling.
Drive automation and process improvements by identifying recurring problems and document technical findings to enhance operational maturity.
Bachelor’s degree or equivalent in Computer Science or related field, or equivalent experience.
5+ years of experience in software development or a related role.
Technical proficiency in Linux, Windows, macOS, cloud platforms (AWS, Azure), scripting (PowerShell, Python, Bash, Ruby), and debugging tools (WinDbg, ETW/XPerf).
Experience working with distributed systems, observability tools, and containerized environments (Docker, Kubernetes).
Experienced in handling advanced technical issues bridging support and engineering functions in cloud, software, and infrastructure environments.
Comfortable working independently with a strong ownership mindset to drive resolution across ambiguous and complex problems.
Skilled in code-level debugging, reproduction of issues, and collaborating closely with R&D to deliver engineering fixes and architectural feedback.