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Known security firm in Bangalore and broad skillset yields moderate applicant competition.
Core devops and observability skills transfer across industries, though cybersecurity and ISMS experience increases fit.
Explicit 8+ years and multi-stack devops/cloud skillset with leadership expectations enforce moderate screening.
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Lead and manage Software Development Support (SDS) engineers to resolve complex escalated customer issues across software, infrastructure, and cloud environments.
Own prioritization, resource allocation, and execution of SDS case intake, triage, and resolution processes including SLA monitoring and stakeholder coordination across Support, Product, R&D, and Problem Management teams.
Define and improve escalation processes, intake paths, SLAs, and automation tools to enhance rapid diagnosis and resolution of customer-impacting issues.
Bachelor’s degree or foreign equivalent in Computer Science or related field, or equivalent combination of education and experience.
Minimum 8+ years experience in software development or a related role.
Experience working with cloud platforms (AWS, Azure), scripting/automation (PowerShell, Python, Bash, Ruby), observability tools (Elastic Stack, Kibana), and containerized environments (Docker, Kubernetes).
Work Experience Required: 8+ years in software development or related role. Notice period: Not explicitly mentioned in the JD.
Experienced leader capable of coaching and developing engineers while managing cross-team collaboration in technical and customer-facing escalations.
Strong operational focus on disciplined execution, root cause analysis, and integrating engineering contributions or partner fixes into issue resolution.
Background in software development support involving cloud environments, observability tooling, automation, and compliance with software development life-cycle and security practices.