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Medium — mid-level role in metro with moderate brand but niche Yardi specialization limits applicants.
High — role requires Yardi and real-estate finance domain expertise, limiting cross-industry transferability.
High — explicit 5 years and mandatory Yardi/finance support experience required.
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Manage and oversee the lifecycle of Yardi support tickets ensuring resolution within SLAs for US Region projects during India night shift.
Prepare and present regular Yardi support status reports to clients and internal stakeholders, providing insights and recommendations.
Coordinate with team members, clients, and application product owners to prioritize tickets, manage change processes, and maintain high client satisfaction.
5 years of relevant experience as a support manager, preferably in Yardi or real estate environment.
Bachelor's degree in Finance, Business, or related field.
Proficiency with ITSM tools such as Jira, Zoho Manage Engine, or ServiceNow.
Work Location: India night shift supporting US Region projects.
Experience working in finance or real estate domain with strong understanding of Yardi modules like Retail, Commercial, Residential, Investment Management, and related functionalities.
Demonstrated ability to manage end-to-end support operations including ticket prioritization and team coordination.
Comfortable with client communication and presenting technical support reports to diverse stakeholders.