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Tier-1 brand, remote role, and Bangalore metro increase applicant competition.
Specialized Citrix VDI and EUC skills limit transferability across industries.
Explicit 5+ years and 3+ years Citrix requirement plus mandatory security, automation, and compliance skills.
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Manage end-to-end service delivery for global Virtual Desktop Infrastructure (VDI) platform including Citrix XenDesktop/XenApp on Azure.
Ensure operational service excellence through incident, problem, change management, and proactive capacity and availability monitoring with SLA adherence.
Collaborate with vendors and managed service providers to enhance end-user experience and oversee vulnerability management and security compliance.
5+ years IT Infrastructure experience with at least 3 years supporting enterprise Citrix XenDesktop/XenApp platforms.
Hands-on experience with Azure Cloud, Citrix XenDesktop/XenApp, Nutanix, Active Directory, PowerShell scripting, and monitoring/automation tools (e.g., Dynatrace, Splunk, Azure Monitor).
Experience managing globally distributed environments across AMER, APAC, and EMEA time zones.
Location requirement: Bangalore, India. Work Experience Required: 5+ years
Experienced in managing large-scale, global Citrix XenDesktop and XenApp environments with a focus on operational resilience and automation.
Strong domain expertise in EUC platforms, security compliance, vulnerability remediation, and ITSM frameworks (ServiceNow).
Comfortable working in global support teams covering EMEA time zone, coordinating across multiple regions and stakeholders.