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Large employer brand, common NOC role, and broad monitoring skill requirements increase competition.
NOC/IT operations skills are transferable across sectors, though healthcare IT exposure moderately biases fit.
Mandatory 1–3 years experience, ITIL certification, and specific monitoring/ITSM tool experience raise strictness.
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Ensure continuous 24x7x365 monitoring and incident management for IT infrastructure supporting healthcare operations.
Manage incident lifecycle including validation, triage, escalation, documentation, and coordination with vendors and resolver groups.
Perform routine operational checks, capacity monitoring, and support change windows with pre/post validations.
Bachelor’s degree or equivalent technical qualification.
1–3 years experience in NOC / Command Center / IT Operations or similar roles.
Experience with ITIL processes, monitoring tools (SolarWinds, SCOM, Nagios, Dynatrace, Splunk or similar), and ITSM tools (ServiceNow or equivalent).
Ability and willingness to work 24x7 shifts.
Experience in healthcare IT or regulated environments with exposure to Major Incident (P1) bridge coordination.
Strong operational ownership of incident escalations and vendor coordination in high-stakes environments.
Familiarity with ITIL Foundation practices and hands-on operational monitoring tool expertise.