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Tier-1 brand, popular product role, and metro location drive high applicant density.
Requires banking MRM and contact-center domain knowledge, limiting cross-industry transferability.
Explicit 10+ years plus mandatory product, vendor and MRM experience makes filters stringent.
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Own the product strategy, roadmap, and execution for the Chat Agent Desktop platform used by contact center agents.
Manage relationships with Chat Agent Operations team and external chat/chatbot vendor, including backlog prioritization and feature delivery.
Collaborate with internal engineering, analytics, and risk teams to ensure platform robustness, compliance, and data integration.
10+ years of experience in product management or related roles (business analysis, project management, technology consulting).
Experience managing third-party software vendors and technical/business requirements.
Familiarity with Agile development methodologies including user story writing and process flow diagrams.
Bachelor's degree or equivalent experience.
Experience with contact center operations, agent-facing tools, or CRM platforms preferred.
Knowledge or experience in AI/ML product development lifecycles and Model Risk Management (MRM) processes.
Ability to analyze data and operational metrics to drive product prioritization and improvements.