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Global employer, generalist service-delivery title, and unspecified seniority increase applicant competition.
Core service management skills transfer across industries, but SIAM and ServiceNow create moderate domain specificity.
Mandatory SIAM/ITIL expertise and deep ServiceNow experience impose strict technical and domain filters.
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Own end-to-end operational performance and service delivery of IT applications within a specific business capability stream under an outsourced SIAM model.
Act as single point of accountability for service outcomes, ensuring suppliers meet SLAs, XLAs, and contractual commitments in stability, security, and user experience.
Lead supplier management, service governance, incident/problem management, change/release oversight, operational risk, continual improvement, and financial management for run-state IT services.
Proven experience leading IT service delivery in an outsourced or SIAM-based environment.
Strong expertise in ITIL-based service management (incident, problem, change, service transition, service level management).
Experience with large-scale enterprise platforms (e.g. SAP, Oracle, Salesforce) and commercial/vendor management.
Hands-on experience with ServiceNow ITSM platform, including CMDB and ITSM workflows. Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing multiple suppliers delivering integrated IT services within a SIAM model, driving end-to-end business-aligned service outcomes.
Skilled in stakeholder engagement with senior business leaders, translating business priorities into operational IT requirements.
Capable of leveraging ITSM tools (especially ServiceNow) for data-driven performance improvement and cost-effective service delivery.