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Tier-1 employer, metro location, and mid-level demand increase applicant competition but the Citrix specialization moderates it.
Specialized VDI/Citrix infrastructure skills are moderately transferable across industries but remain domain-specific.
Explicit 5+ years, 3+ years Citrix experience and specific tech stack requirements make screening strict.
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Manage end-to-end service delivery for global Desktop as a Service (VDI) platform across AMER, APAC, and EMEA during EMEA hours.
Ensure operational excellence in Citrix service delivery, including incident, problem, change management, and capacity reporting with focus on prevention and SLA adherence.
Collaborate with managed service providers and vendors to improve end-user experience and oversee performance governance, vulnerability management, and compliance.
Minimum 5+ years of IT Infrastructure experience with at least 3+ years supporting enterprise Citrix XenDesktop and XenApp platforms.
Experience managing large, globally distributed Citrix environments.
Proficient with Azure Cloud, Citrix XenDesktop/XenApp, Microsoft Entra AD, PowerShell scripting, and enterprise monitoring tools (e.g., Dynatrace, Splunk, SCOM).
Location: Bangalore. Work Experience Required: Explicitly stated 5+ years in IT infrastructure, 3+ years in Citrix support. Notice period: Not explicitly mentioned in the JD.
Experienced in driving operational resilience, automation, and security compliance for enterprise-scale virtual desktop infrastructure.
Comfortable operating across global time zones supporting Citrix environments with strong vendor and stakeholder management skills.
Skilled in incident and change management with a proactive approach to service prevention and continuous improvement.