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Remote role and common PM title increase competition, while ServiceNow specialization narrows the applicant pool.
High because ServiceNow-specific enterprise delivery experience and required modules limit cross-industry portability.
High due to explicit seven-year minimum, mandatory PMP/ITIL certifications, and required ServiceNow implementation experience.
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Lead end-to-end delivery of enterprise-scale ServiceNow implementations across multiple modules, ensuring projects meet scope, schedule, and budget goals.
Serve as primary liaison among clients, stakeholders, and delivery teams, managing governance, financials, risk, and communication throughout the project lifecycle.
Manage cross-functional and distributed teams, oversee resource planning, and ensure compliance with PMO standards and contractual obligations.
Bachelor's degree in IT, Computer Science, Business Administration, Engineering, or related field.
Minimum 7 years of project or program management experience.
Proven experience leading large-scale ServiceNow or enterprise ITSM platform projects in a professional services or consulting environment.
PMP and ITIL certifications required.
Strong expertise with multiple ServiceNow modules (ITSM, ITOM, ITAM, IRM, HRSD, SPM) and ITIL-based service management principles.
Experienced managing complex, multi-workstream projects with distributed, cross-functional teams using Agile, SAFe, Waterfall, or hybrid methodologies.
Skilled in client-facing roles requiring governance, financial management, stakeholder engagement, and executive communication.