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Tier-1 brand and Bangalore metro increase competition despite seniority and specialized networking focus.
Highly domain-specific SASE/SD-WAN and routing expertise limits cross-industry transferability.
Explicit 8+ years requirement, mandatory networking skills, and on-call/support expectations create strict filtering.
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Own and drive resolution of complex post-sales customer issues related to Prisma SD-WAN deployments including configuration guidance and troubleshooting across on-prem and cloud environments.
Investigate and reproduce technical networking issues using logs, packet captures, and system diagnostics, working closely with Engineering and Product teams to escalate and resolve defects.
Provide expert advice on best practices and design considerations, contribute to documentation, and participate in mandatory rotational support including weekends and holidays.
8+ years of experience in technical support, network engineering, or related roles.
Strong knowledge of networking concepts including routing protocols (BGP/OSPF) and VPN technologies (IPsec).
Experience troubleshooting networking issues in SD-WAN environments and using debugging tools like packet captures and logs.
Role is in-office full time; candidate must not require immigration sponsorship.
Experienced in handling high-impact and complex networking problems with analytical troubleshooting skills.
Familiar with SD-WAN platforms (preferably Prisma SD-WAN), cloud networking (AWS/Azure), and hybrid cloud/on-prem environments.
Able to collaborate effectively across Engineering, Product, and DevOps teams; has exposure or interest in AI/automation to optimize support workflows.