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Tier-1 brand, metro location, mid-level experience but niche ServiceNow specialization moderates competition.
ServiceNow expertise is transferable across industries but platform-specific, so moderate transferability.
Explicit 5–10 years requirement and mandatory deep ServiceNow skills create high filtering.
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Support and develop the ServiceNow platform including handling code fixes, enhancements, and platform initiatives like security, monitoring, availability, compliance, and integrations.
Perform incident and problem management with root cause analysis to improve platform resilience and uptime.
Lead technical design and build integrations with ServiceNow, support release validations, and contribute to AI and AIOps automation initiatives.
5 to 10 years overall industry experience with minimum 5 years specifically in ServiceNow development and support.
Strong hands-on expertise in ServiceNow platform including ITSM, CSM, Service Portal modules and technical elements like scripting, workflows, integrations (SOAP/REST).
Bachelor's or master's degree in computer science, technology, or equivalent field.
Notice Period: Not explicitly mentioned in the JD.
Experienced in hands-on ServiceNow technical development and platform support within enterprise environments.
Skilled in integrating ServiceNow with external systems and knowledgeable in ITSM best practices including incident, problem, and change management.
Familiarity or experience contributing to AI, AIOps, machine learning initiatives related to ServiceNow platform.