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Mid-tier brand, metro location, and common entry-level support role increase competition.
Monitoring and incident management skills transfer across industries, but tooling experience matters.
Explicit 0–2 years plus mandatory Dynatrace and ServiceNow skills impose moderate filtering.
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Monitor applications and infrastructure using Dynatrace to detect and resolve issues proactively before escalation.
Own the incident lifecycle through ServiceNow including logging, tracking, managing P1/P2 incidents, and coordinating bridge calls.
Perform L1/L2 production support tasks such as incident triage, troubleshooting, root cause analysis, post-deployment validation, and documentation of runbooks.
0–2 years of experience in application support or related roles.
Hands-on experience with Dynatrace and knowledge of ServiceNow for incident management.
Willingness to work in Bangalore location with 24×7 rotational shifts, 5 days a week, no hybrid option.
Work Experience Required: 0–2 Years.
Operates effectively in high-performance offshore delivery center (ODC) environments supporting critical applications.
Experienced or eager to develop in enterprise-grade monitoring and incident management.
Capable of owning incident resolution end-to-end with a focus on accountability, speed, and operational excellence.