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Tier-1 employer but niche ServiceNow senior role reduces applicant density.
Role demands deep ServiceNow and ITSM expertise, limiting cross-industry transferability.
Requires 7+ years and specific ServiceNow, integrations, and telecom experience, making filters strict.
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Lead design, strategy, and implementation of enterprise-scale ServiceNow solutions focusing on ITSM, TSOM, and CMDB modules.
Oversee platform integration with Telecom order management systems and ensure operational stability through scalable workflows and automation.
Provide technical leadership including mentoring teams, promoting AI adoption, and defining development standards and governance.
Bachelor’s degree in computer science/engineering/information systems or related field (Master’s preferred).
7+ years experience in IT service management with at least 3 years hands-on ServiceNow development including Flow Designer and Script Includes.
Experience integrating ServiceNow with enterprise systems like ERP, CRM, and telecom OSS/BSS systems (2+ years preferred).
Preferred certifications: ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).
Experienced in architecting and developing scalable enterprise ServiceNow solutions with a strong focus on ITSM, TSOM, and CMDB.
Demonstrates technical leadership skills by mentoring teams and leading architectural reviews within a large enterprise environment.
Brings a background in telecommunications or MSO with experience blending functional and technical OSS/BSS knowledge, and familiarity with AI-driven development tools.