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Well-known employer, metro Bangalore location, and a generalist Product Owner profile increase candidate competition.
Requires ITSM and ServiceNow domain expertise, making cross-industry transfers difficult.
Explicit 9-12 years requirement plus mandatory ITSM and ServiceNow experience makes shortlisting strict.
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Develop and execute product strategy for Knowledge Management and Service Catalog aligned with company goals and customer needs.
Drive ITSM strategy including Technology & Data Catalog, Service Request workflows, knowledge base management, and chatbot service desk strategy.
Oversee product development, stakeholder collaboration, governance framework, and advocate for end-user experience across ITSM products via ServiceNow Employee Centre.
9-12 years of relevant technology experience in Product Management within IT Service Management Knowledge & Service Catalog domain.
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
Experience managing internal-facing product catalog and/or knowledge base in a global or complex stakeholder environment.
Work Location: Hybrid in Bangalore, India.
Experienced in leading product and Agile/Scrum teams focused on ITSM and digital capability development.
Strong analytical skills demonstrated through measurable business value delivery in Knowledge & Service Catalog space.
Proven ability to work with complex stakeholder networks and drive governance, portfolio management, and user experience improvements using technology and automation.