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Tier-1 brand, entry-level generalist role in metro with broad skillset attracts many qualified applicants.
Troubleshooting, SQL, and ITSM skills are broadly transferable across industries.
Moderate filters: ITIL/ITSM experience and disciplined ticket handling required, but no strict years or niche certifications.
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Serve as first point of contact for client IT infrastructure and systems to ensure operational continuity and zero SLA breaches.
Handle first-line support for standard and low-complexity incidents across multiple technology domains such as Cloud, Security, Networking, Applications, or Collaboration.
Conduct incident monitoring, root cause analysis, maintenance activities, knowledge article updates, disaster recovery tests, and ensure seamless shift handovers and escalations.
Entry-level experience in troubleshooting/support for security, network, data center, systems, or storage in medium to large ICT organizations.
Basic knowledge of management agents, redundancy concepts, and ITIL processes.
Bachelor's degree or equivalent qualification in IT or Computing, or equivalent work experience.
Workplace type: On-site.
Comfortable working across multiple technology domains and managing first-line incident resolution within SLA targets.
Disciplined in ITSM ticket management and adept in using ITSM tools for timely incident resolution.
Client-centric with effective communication skills across cultures and capable of working under pressure with willingness to work extended hours when needed.