Back
Tier-1 employer and metro location increase competition, specialized networking focus reduces density.
Networking and managed services skills are transferable across industries but remain domain-specific.
Certifications in specific network technologies and technical skills are mandatory, but no explicit years requirement.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Ensure operational continuity of client IT infrastructure by proactively monitoring and resolving technical incidents and problems, adhering to SLAs.
Provide second-line support for medium complexity incidents and requests, including ticket management, escalation, and client communication.
Contribute to project work, automation of routine tasks, change management, and disaster recovery support as needed.
Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and ticketing tools.
At least one technical certification related to the mentioned technologies.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Comfortable working in a dynamic environment requiring adaptability and resilience.
Experienced in client-centric and cross-cultural communication for effective collaboration.
Skilled in technical support and operational processes, including monitoring, escalation, and coordinating with multiple teams.