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Known SaaS brand, mid-level experience band, and metro location increase applicant density moderately.
Pre-sales SaaS and ITSM domain specifics plus AI agent tooling make skills moderately industry-specific but transferable.
Multiple mandatory filters (5–8 years, ITSM familiarity, North America experience, hands-on AI agent skills) raise selectivity.
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Own pre-sales technical engagement with SMB and mid-market customers, including discovery sessions, solution architecture, and delivering tailored demos and POCs of Freshworks platform and AI use cases.
Design, build, and position AI-driven solutions using Freddy AI Copilot, Agent Studio, and related tools to address customer business challenges and improve metrics like ticket deflection and resolution time.
Collaborate with Sales, Product, Engineering teams to align technical strategies, respond to RFPs, and continuously improve pre-sales processes and enablement materials.
5–8 years of experience in pre-sales, solution engineering, or technical consulting with customer-facing roles.
Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
Strong experience with SaaS, cloud technologies, APIs, ITSM products, and enterprise software environments.
Must have Night Shift availability and prior experience serving North America market.
Proven track record in technical pre-sales solution architecture and demo/POC delivery catering to mid-market and enterprise customers.
Solid conceptual and hands-on expertise in AI/LLM technologies (prompting, RAG, agentic workflows) and configuring AI agents via Agent Studio or similar low-code platforms.
Experienced in communicating complex AI and SaaS technical concepts clearly to both business and technical stakeholders, managing objections related to AI adoption and data privacy.