Back
Well-known SaaS brand, mid-level metro role with generalist Solution Engineer title and AI requirements.
Pre-sales SaaS and AI agent-building skills are moderately transferable but require domain and market experience.
Explicit 5–8 years, North America experience, ITSM and hands-on AI requirements raise filter strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead complex pre-sales engagements for Freshservice platform, including requirements gathering, solution architecture, and technical demos/POCs.
Design and configure AI-driven solutions using Freddy AI, Agent Studio, or similar tools to address customer use cases like ticket deflection and agent productivity.
Collaborate closely with Sales, Product, Engineering teams to align technical strategies, drive deal closures, and improve pre-sales tools/processes.
5–8 years experience in pre-sales, solution engineering, or technical consulting for SaaS and enterprise software.
Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
Familiarity with ITSM products and solid conceptual understanding of AI/LLM technologies; hands-on experience with AI agent builders preferred.
Must work Night Shift and have prior North America market experience.
Experienced in pre-sales roles involving mid-market and enterprise customers with demonstrated ability to architect and demo technical SaaS solutions.
Strong skillset in AI solutioning, capable of explaining and positioning AI/LLM features credibly to both technical and business stakeholders.
Proficient collaborator who can drive technically complex deals by aligning multiple internal teams and proactively mitigating integration or solution risks.