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Strong employer brand, metro location, mid-level generalist title, and popular solution-engineer role raise competition.
SaaS pre-sales and AI-agent skills transfer across software vendors, but ITSM and NA market experience narrow fit.
Explicit 5–8 years, required ITSM and AI-agent experience, and North America market/night-shift requirement enforce strict filters.
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Lead technical pre-sales engagements for SMB and mid-market customers, including discovery sessions, solution architecture, and delivering demos and POCs of the Freshworks platform.
Design and configure AI-driven use cases using Freddy AI and Agent Studio, addressing technical AI questions and positioning AI capabilities for concrete business outcomes.
Collaborate with Sales, Product, Engineering, and Implementation teams to align strategies, support deal closures, and create technical documentation such as solution proposals and RFP responses.
5-8 years of experience in pre-sales, solution engineering, or technical consulting in SaaS/cloud enterprise software.
Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience.
Familiarity with ITSM products and market; strong conceptual understanding of AI/LLM technologies and hands-on experience with AI agent builders (Agent Studio or similar) preferred.
Must have prior North America market experience; role requires working night shifts.
Experienced in technical pre-sales with proven skills in solution architecture, demo delivery, and customer engagement, especially in SMB and mid-market segments.
Strong expertise in AI/LLM concepts with ability to credibly position and build AI solutions addressing concerns like data privacy and accuracy.
Comfortable collaborating cross-functionally with sales and engineering teams to influence technical strategies and accelerate business outcomes.