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Tier-1 brand, metro location, and mid-level generalist title increase applicant density.
Core operations and observability skills are transferable, but enterprise banking experience moderately preferred.
Explicit 4+ years, ITIL/SRE requirements and specific tooling raise filtering standards.
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Own end-to-end operational health, reliability, and support of enterprise monitoring, scheduling, and observability platforms (e.g., Autosys, Grafana, Splunk).
Lead incident management, including triage, escalation, remediation, and post-incident analysis to meet SLAs, SLOs, and availability targets.
Drive platform upgrades, change management, automation, and continuous service improvement applying ITIL and SRE principles.
Minimum 4+ years of systems engineering, technology architecture, or equivalent experience.
Experience supporting enterprise monitoring, scheduling, or observability platforms (e.g., Autosys, Grafana, Splunk) is required.
Strong knowledge of ITIL processes including incident, problem, and change management.
Work Experience Required: Minimum 4+ years in relevant technical roles. Notice period: Not explicitly mentioned in the JD.
Demonstrated ability to triage complex production issues and perform root cause analysis independently with ownership.
Experienced in CTO, ITSO, or large-scale enterprise application support environments.
Strong understanding and practical application of SRE concepts such as observability, reliability engineering, error budgets, automation, and toil reduction.