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Niche ITSM plus regulatory requirements in metros with moderate brand recognition creates moderate competition.
Regulatory and financial‑services domain expertise is required, limiting cross-industry transferability.
Mandatory financial-services, ITIL and regulatory compliance experience enforces strict candidate filtering.
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Own and govern the end-to-end service transition process for new services and major changes, ensuring no service goes live without meeting readiness and risk criteria.
Ensure operational readiness including support models, SLAs/OLAs, monitoring, knowledge documentation, and coordinate go/no-go decisions.
Manage risk, control, and regulatory compliance during transitions, providing audit trails and collaborating with change/release management for controlled deployments.
Strong experience in Service Transition, Change, or Release management with deep understanding of ITIL practices.
Proven experience in financial services or similarly regulated environments with knowledge of risk, control frameworks, and operational resilience.
Demonstrated ability to manage stakeholder communication, escalation, and go/no-go decision-making effectively.
Work Experience Required: Not explicitly mentioned in the JD. Notice period: Not explicitly mentioned in the JD.
Experienced in transitioning complex or high-risk services into live environments within regulated financial or similar sectors.
Capable of enforcing strict service acceptance criteria and challenging delivery teams to meet required standards under regulatory scrutiny.
Skilled in coordinating among project, operations, risk, compliance, and security teams with a focus on evidence-based risk and control management.