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PwC brand and Gurgaon metro increase competition, though ServiceNow specialization narrows the candidate pool.
Role requires specialized ServiceNow and ITSM experience, limiting transferability across unrelated domains.
Explicit 7 years requirement plus mandatory ServiceNow certifications and technical skills enforces strict shortlisting.
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Own the maturity and expansion of ServiceNow Discovery product feeding the CMDB, managing relationships between IT/business services and infrastructure.
Drive process optimization and automation to improve efficiencies and productivity in ServiceNow platform delivery.
Mentor junior colleagues and collaborate effectively with internal and external stakeholders to deliver IT service management solutions.
Minimum 7 years of experience with at least 5 years hands-on in ServiceNow including ITSM, IRM, Sec-ops modules.
Possess at least one mainline ServiceNow certification (e.g., CSA, CIS-ITSM, CIS-ITOM, CIS-CSM, Certified Application Developer).
Bachelor’s degree in Engineering or Technology (B.Tech/B.E.) required.
Experience and skills in CMDB, SAM, Virtual Agent, Custom application development, JavaScript, and IT service delivery at expected service levels.
Experienced in delivering ServiceNow ITSM and related modules with technical expertise in CMDB and automation workflows (Flow Designer, UI Builder).
Ability to estimate development efforts accurately and manage ServiceNow MID servers and platform components.
Strategic operator who can lead process improvements, mentor teams, and work cross-functionally with stakeholders to implement business and technical requirements.