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Mid-level generalist role in a metro location at a recognizable industrial brand increases applicant competition.
Process improvement and analytics skills transfer across industries, though channel-partner specifics moderately increase domain bias.
Moderate filters: role requires process improvement, analytics and stakeholder management but no explicit years or certifications.
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Manage process transitions ensuring service quality and timely delivery for internal and external customers.
Drive process improvements to reduce customer effort, enhance productivity, and improve customer experience through faster resolutions and better connect.
Develop and enforce SLAs/TATs, lead change management including communication and training, and produce analytical insights like dashboards to support continuous improvement.
Experience Required: Not explicitly mentioned in the JD
Proven skills in process flow chart creation, process documentation, and analytical methodology development.
Ability to manage multi-channel communication environments (phone, email, chat, service tickets).
Hybrid work model with mandatory office presence at least Mondays, Tuesdays, and Thursdays.
Experienced working with channel partners and distributors within APAC regions or similar, including onsite visits and operational learning.
Proficiency in driving process maturity and change management initiatives, including coaching external partners.
Strong analytical and communication skills demonstrated through managing dashboards, root cause analysis, and stakeholder engagement.