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Popular entry-level support role at a known enterprise, moderate applicant competition.
Skills are broadly transferable across SaaS and IT operations, though product domain knowledge helps.
No explicit years but multiple required techs and shift availability increase filter strictness.
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Provide end-to-end application support resolving moderate complexity customer issues and internal alert cases with ownership and proactiveness.
Perform application health monitoring using SaaS tools (e.g., AppDynamics, Splunk), ensuring SLA/SLO adherence and quality standards.
Contribute to operational improvements by creating knowledge articles and identifying automation or process enhancement opportunities.
Basic technical knowledge in DBMS (SQL, Oracle), code debugging, platform support, and cloud concepts (Azure).
Experience with SaaS monitoring tools such as AppDynamics or Splunk for application health analysis.
Must be able to work in shifts and provide Out Of Hours (OOH) support for 24x7 customer service.
Work Experience Required: Not explicitly mentioned in the JD.
Has foundational skills in solution architecture components like client-server layers, middleware, web servers, and scripting languages (PowerShell, Batch scripting).
Comfortable applying basic cloud operational activities including application deployment, troubleshooting and CI/CD pipelines on Azure.
Demonstrates a customer service mindset with ownership, collaboration across teams, and a focus on continual self-development and learning.