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Senior, niche SaaS CX leadership role with limited broad appeal.
Strong SaaS customer-experience and VoC domain requirements limit cross-industry transferability.
Explicit 10+ years SaaS leadership and director-level responsibilities create stringent hiring filters.
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Lead global customer-facing enablement and communication strategies for Digital Signage and Employee Communications product lines, including product release readiness and adoption initiatives.
Own voice of customer (VoC) programs to integrate customer insights with product, customer success, and go-to-market teams to improve retention, reduce churn, and drive expansion.
Establish governance, operational processes, and data-driven frameworks to scale customer engagement and improve operational efficiency globally.
10+ years in Customer Experience, Enablement, Product Marketing, or Go-to-Market leadership within SaaS.
Experience managing global, cross-functional teams and leading product release enablement and launch execution.
Proven ability to link customer adoption programs to revenue retention and growth outcomes.
Strong background in documentation and technical writing oversight.
Strategic leader with experience operating at the intersection of product, customer success, and GTM execution in SaaS environments.
Data-driven and commercially minded, focused on translating complex product capabilities into customer value and measurable business impact.
Experienced in governance and scaling customer engagement programs globally with the ability to influence cross-functional teams.