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Senior, niche monitoring and ITSM role at a known engineering firm in a metro increases applicant competition.
Requires deep monitoring, ITSM, and AIOps experience, limiting cross-industry transferability.
Explicit 8-12 years, specific monitoring/ITSM tools, and certifications make candidate filters stringent.
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Design, deploy, and maintain enterprise monitoring, ITSM, event management, and ticketing platforms across cloud, data center, network, security, and AI/GPU infrastructure.
Drive end-to-end service visibility, operational efficiency, event intelligence, automated ticket lifecycle management, auto-remediation, and AIOps capabilities.
Develop and implement automation scripts, workflows, chatbots, and integrations for monitoring and ITSM systems including self-healing and auto-remediation features.
8-12 years of experience in Monitoring, ITSM, Service Assurance, Tool Administration, Platform Operations, Automation Engineering, or Service Operations.
Bachelor of Technology (BTech) in Computer Science, Electronics & Communication, or equivalent.
Hands-on experience with monitoring tools like Grafana, Prometheus, Zabbix, Nagios, SolarWinds, ManageEngine, ServiceNow.
Proficiency in Python, PowerShell, JavaScript, Ansible, Terraform, REST APIs, and JSON.
Experienced in managing large-scale enterprise, cloud, telecom, managed services, or data center monitoring and automation environments.
Strong technical operator capable of integrating complex monitoring and ITSM systems with automation and AIOps solutions.
Skilled in translating business and operational requirements into scalable tooling and automation frameworks with governance and operational readiness focus.