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Tier-1 brand, metro location and generalist mid-level operations role attract many qualified applicants.
Core IT operations skills are transferable across industries, though enterprise ITIL context adds moderate specificity.
Explicit 2+ year requirement plus mandatory systems and ITIL skills create moderately strict initial filters.
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Support implementation of business technology solutions and determine impact of changes on existing hardware, software, and schedules.
Monitor and validate daily application functionality and scheduled batch jobs; fix failures to ensure stable business operations.
Audit critical system deliveries, assess impact of new products/tools, and provide recommendations to resolve complex technology issues.
Minimum 2 years technology operations experience or equivalent through work/training/military/education.
Proficient in Microsoft Windows OS (Windows 7, 10, 11) and basic to intermediate network knowledge including LAN/WAN and Cisco products.
Degree required; ITIL certification mandatory; experience with system administration, incident management, Windows Server administration.
Work Experience Required: Minimum 2+ years in technology operations or related domain as specified.
Experienced in managing incident and problem management with ability to handle multiple assignments and prioritize under SLA constraints.
Strong collaborator able to engage with various management levels, engineering teams, and cross-functional stakeholders on technical initiatives.
Familiarity with supporting diverse operating systems including Apple OS/servers, Microsoft technologies (AD, Exchange, Office 365), and cloud concepts (Azure, VMware).