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Tier-1 brand and metro location increase competition, but seniority and niche HR ServiceNow specialization moderate it.
Role requires niche HR technology, ServiceNow HRSD and Workday integration expertise, making backgrounds less transferable.
Explicit 15+ years requirement and mandatory ServiceNow/HR integrations and leadership experience make filters highly rigid.
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Manage and lead a team delivering full range of application support services, focusing on operational efficiencies, incident and problem management, and service level improvements.
Oversee vendor relationships, including offshore managed services, and guide application stability, supportability, and capacity management frameworks.
Drive digital HR transformation programs, develop ServiceNow HR platform solutions, integrate multiple vendor applications, and ensure compliance with governance and risk policies.
Minimum 15 years of experience in HR Technology, Project Management, and digital HR transformation, preferably in global financial services.
Extensive experience with ServiceNow development, configuration, and implementation, especially HR Scoped Application (HRSD).
Strong proficiency in JavaScript, JSON, Java, and API programming; knowledge of AI-powered solutions like Virtual Agent/Chatbots mandatory.
Bachelor's degree or equivalent required; Master of Computer Applications (MCA) is a plus.
Experienced in managing large teams and multiple concurrent work streams in a global technology/HR environment.
Demonstrates strong integration expertise, especially between HR platforms (Workday, ServiceNow) and multiple third-party applications.
Capable of navigating complex governance, risk, and compliance frameworks while driving technology delivery and transformation initiatives.