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Tier-1 brand, mid-level generalist support role, and metro location increase applicant competition.
Technical support skills are transferable but banking domain knowledge moderately limits cross-industry fit.
Explicit 4-8 years plus finance domain and production-support requirements create strict filtering.
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Provide technical and business support for Citi Applications users including troubleshooting, short-term resolutions, and coordinating long-term remediation with technology partners.
Participate in application releases (development, testing, deployment), disaster recovery testing, post-release checkouts, and maintain technical support documentation.
Act as liaison among users, internal technology teams, and vendors; own support projects focused on stability, efficiency, and effectiveness; act as subject matter expert to senior stakeholders and team members.
4-8 years of relevant work experience in applications support or technology roles.
Bachelor’s/University degree or equivalent experience required.
Basic knowledge or interest in application support procedures, concepts, and problem management tools.
Understanding of financial markets and products; familiarity with issue tracking and reporting tools.
Able to independently troubleshoot and resolve application support issues with some latitude for complex problem solving.
Strong communication and interpersonal skills enabling effective liaison between business users, technology teams, and vendors.
Experience participating in application lifecycle activities and process improvements within a business or financial technology environment.