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Tier-1 brand, metro location, and broad integration requirements increase competition, though ServiceNow specialization tempers applicant density.
Highly specialized ServiceNow and ITSM expertise limits transferability across non-ITSM roles and industries.
Explicit 7+ years, mandatory ServiceNow experience, telecom background and certifications create highly strict shortlisting.
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Lead design, strategy, and implementation of enterprise-scale ServiceNow platform focusing on ITSM, TSOM, and CMDB.
Oversee ServiceNow development standards, mentor teams, and ensure integration with enterprise systems including Telecom order management.
Drive innovation including AI adoption, DevSecOps, production support, and continuous platform enhancement for operational stability and workflow automation.
Bachelor's degree in computer science, engineering, information systems, or similar field.
7+ years in IT service management with at least 3 years of hands-on ServiceNow development experience including Flow Designer and Script Includes.
2+ years MSO/Telecommunications experience with enterprise OSS/BSS systems preferred.
Required certifications: ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD).
Experienced leader with a strong background in architecting and developing scalable ServiceNow ITSM and TSOM solutions supporting complex enterprise workflows.
Comfortable collaborating across diverse technical and business teams to align ServiceNow capabilities with business goals and IT strategy.
Demonstrates proficiency in integrating enterprise systems, driving DevSecOps, and adopting AI/automation to enhance platform productivity and service delivery.