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Tier-1 brand, remote, and popular SRE title produce high candidate competition.
OpenShift/Kubernetes and cloud SRE expertise makes background fit highly domain-specific.
Multiple mandatory platform skills, customer-facing expectations, and automation expertise increase shortlisting strictness.
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Manage large-scale distributed OpenShift/Kubernetes systems ensuring availability, reliability, and performance at scale.
Lead customer escalations and complex incident responses with ownership of troubleshooting and timely resolutions to maintain customer trust.
Drive automation and continuous process improvements in system operations, mentor team members, and contribute to knowledge base documentation.
Advanced experience with OpenShift/Kubernetes container platform support or administration.
Proficiency with Linux-based systems management in public clouds such as AWS, Azure, or GCP.
Experience with enterprise monitoring (preferably Prometheus), configuration management tools like Ansible and Terraform, and software engineering (preferably Golang).
Work Experience Required: Not explicitly mentioned in the JD. Superior communication skills to work directly with customers and lead incident calls.
Experienced technical lead capable of independently managing complex cloud-native distributed systems and customer escalations.
Strong background in software and systems engineering with hands-on skills in automation and cloud operations.
Comfortable working autonomously and collaboratively with cross-functional teams to enhance reliability and customer satisfaction in a fast-paced environment.