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Metro location and known enterprise brand but niche TMS support reduces broad applicant pool.
Strong Supply Chain/TMS specialization limits transferability across industries.
Explicit 7+ years, ITIL, and domain-specific requirements make filters strict.
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Resolve complex application support issues for Blue Yonder’s TMS and Supply Chain SaaS products.
Collaborate with internal teams and customers to troubleshoot, perform root cause analysis and implement proactive quality and performance monitoring.
Own solution stability and service quality improvements to enhance customer satisfaction and adoption, utilizing SaaS tools like AppDynamics and Splunk.
Bachelor's degree (STEM preferred).
Minimum 7+ years in Customer Support or Product Support, preferably in Supply Chain domain.
Strong techno-functional expertise including DBMS (SQL, Oracle), code debugging, API/Mulesoft integration troubleshooting, and SaaS monitoring tools (AppDynamics, Splunk).
ITIL certification and experience with cloud native architecture, distributed micro-services, multi-tenant SaaS preferred.
Experienced in supporting complex, high-impact SaaS supply chain solutions with strong domain knowledge in Transportation/Logistics.
Operates effectively in globally distributed teams managing escalations and cross-functional collaboration.
Demonstrates proactive problem prevention mindset with advanced monitoring and quality processes for SaaS platforms.