Back
Niche DevRev and CX automation requirements reduce applicant density despite metro location.
CRM automation and UAT experience transfer well across industries, though financial services exposure adds value.
Mandatory DevRev expertise, CRM/UAT skills and measurable KPI tracking create moderately strict shortlisting.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own and maintain the CX automation roadmap and backlog, delivering workstreams across the entire client journey from requirements to implementation.
Serve as primary contact for operational and system challenges, diagnosing and implementing scalable fixes while keeping stakeholders informed.
Coordinate automation UAT and testing, optimize CRM and operational tooling (e.g., Salesforce), and track KPIs such as adoption, deflection, and ROI for continuous improvement.
Proven experience managing automation, workflow optimization, or process improvement projects within Customer Experience or Operations environment.
Hands-on experience with DevRev platform is essential.
Experience gathering business requirements and translating into functional specifications for technical teams.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in coordinating cross-functional teams and managing automation projects end-to-end with measurable business impact.
Strong stakeholder management and communication skills to bridge business and technical teams effectively.
Comfortable handling operational responsibilities including root cause analysis and driving scalable solutions in a fast-paced environment.