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Tier-1 brand and metro location increase competition, but senior, specialized SRE focus limits applicant density.
Strong telecom provisioning/billing and Oracle FMW expertise required, limiting industry transferability.
Requires specific WebLogic/FMW integration and telecom operations expertise, so filtering will be strict.
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Serve as the primary operational engagement lead and single point of contact for client leadership on L2 operational performance.
Drive improvements in Mean Time To Recovery (MTTR), service performance, operational efficiency, and incident management across cross-functional technical teams.
Lead operational reviews, continuous improvement initiatives, problem management, and ensure accountability from incident detection through resolution and prevention.
Strong understanding of Oracle technology stack including CRM, WebLogic, Fusion Middleware (OSB, AIA, SOA).
Knowledge of provisioning and billing systems with techno-functional expertise in telecom domain.
Experience with monitoring and IT operations tools such as Dynatrace, Cribl, or ITSM platforms.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing stakeholder relationships and communicating effectively across diverse teams in large-scale telecom environments.
Proven capability in operational performance management, driving incident resolution, root cause analysis, and continuous improvement.
Comfortable leading cross-functional engagement and coordinating during critical incidents with a solution-oriented and proactive approach.