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Senior, niche ITOM specialization reduces applicant pool despite metro location and product role popularity.
Requires deep ITOM and SaaS product experience, making cross-industry transferability limited.
Explicit 8+ years, SaaS and ITOM domain requirements make screening rigorous.
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Drive the long-term vision and strategy for the IT Operations Management (ITOM) product, integrating customer insights and emerging tech trends.
Lead end-to-end product lifecycle management including defining clear, scalable requirements translating complex IT operations into actionable engineering tasks.
Coordinate cross-functional teams (Design, Engineering, Marketing, Sales) to ensure aligned delivery of global-scale high-impact ITOM features meeting financial and customer satisfaction targets.
8+ years of product management and software/IT engineering experience with progressive cross-functional responsibility.
5+ years experience in SaaS industry operating within fast-scaling, iterative software lifecycles.
3+ years managing products for development or IT teams, specifically involving observability, incident management, or AIOps platforms.
Bachelor's degree in computer science, engineering, or related technical discipline, or equivalent practical experience.
Experienced in balancing strategic vision and agile roadmap adaptation in fast-evolving technical environments.
Deep domain expertise in IT Operations Management workflows and technologies coupled with strong customer empathy and problem-solving rigor.
Able to influence and align diverse global teams and external stakeholders without direct authority, emphasizing data-driven decision making and clear communication bridging technical and business domains.