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Tier-1 brand, mid-level experience, and hybrid role increase applicant competition.
Specialized OpenStack, cloud platform, and upstream contribution expectations limit cross-industry portability.
Explicit 5+ years Linux/OpenStack and mandatory Python/Go/Kubernetes skills raise filter strictness.
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Provide technical support and troubleshoot customer issues primarily related to Red Hat OpenStack Platform via web portal and phone.
Collaborate with development teams and strategic partners to resolve multi-vendor customer issues and contribute to architectural and product assessments.
Develop and propose bug fixes, provide hotfix packages, and maintain commitment to Red Hat Service Level Agreements.
Bachelor's degree or higher in engineering, computer science, or related experience.
5+ years of Unix/Linux system administration experience with strong networking knowledge.
Proven experience with virtualization technology, preferably OpenStack.
Proficient in Python and Go programming; experience with container solutions like Kubernetes or OpenShift.
Experienced in handling complex technical support cases and strong debugging/troubleshooting skills in an enterprise open source environment.
Capable of effective communication with customers of varied technical levels and upstream open source communities.
Able to balance case work, coding, mentoring, and collaborate across teams including product management for product readiness input.