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Mid-level generalist platform role in a metro city with common tooling produces moderate competition.
Platform engineering skills like Windows, VMware, AD and Cisco are broadly transferable across industries.
Explicit 5+ years plus mandatory Windows/AD/VMware/Cisco/ITIL and tooling makes screening relatively strict.
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Provide Tier 2 operational support for Microsoft Windows Server, Active Directory, VMware, and Cisco UCS compute infrastructure.
Ensure system stability through troubleshooting, incident resolution, and executing change management processes.
Coordinate with global teams and vendors, and utilize monitoring tools like Dynatrace and VMware Aria for proactive issue detection.
5+ years of experience in infrastructure or platform engineering roles.
Hands-on experience with Microsoft Windows Server, Active Directory (including DNS and Group Policy), VMware environments, and Cisco UCS compute platforms.
Experience with incident, request, and change management tools such as ServiceNow and Jira.
Familiarity with observability tools (Dynatrace, VMware Aria) and working within ITIL-based processes.
Experienced in global support environments requiring coordination across multiple time zones and teams.
Strong operational execution with proven troubleshooting skills at operating system, virtualization, and compute layers.
Comfortable managing Tier 2 incidents with escalation discipline and adhering strictly to operational standards and compliance.