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Popular mid-level project role at a recognizable vendor increases applicant competition.
PM skills transfer well but professional services and security experience moderately limit cross-industry fit.
Explicit years, mandatory professional services and technical support experience increase screening strictness.
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Own and manage the onboarding and deployment of new implementation projects for Forcepoint solutions, ensuring successful customer adoption.
Maintain ongoing communication with customer technical staff and senior management, including weekly status calls and quarterly reviews, to track deployment progress and risks.
Coordinate and escalate deployment issues internally across engineering and technical support, and contribute to knowledge sharing based on deployment experiences.
Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
At least 5 years of project management experience, with the ability to manage multiple projects in parallel; PMP certification preferred.
Minimum 4 years experience in information systems supporting B2B customers and at least 4 years in a professional services environment.
Experience working with enterprise customer support teams, Salesforce, PSA tools, and managing complex global programs across multiple technologies and time zones.
Experienced in technical customer support with strong troubleshooting and communication skills to engage confidently at executive levels with customers.
Skilled in project management methodologies including PMP, SCRUM, and LEAN, with a focus on driving project delivery on time, within budget, and scope across diverse teams.
Able to build and maintain strong relationships with both customer technical and senior management, and collaborate effectively with internal product and engineering teams.