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Senior requirement, metro location, and common infrastructure skills produce moderate applicant competition.
Core infrastructure skills transfer across industries, though vendor-specific experience slightly raises domain specificity.
Explicit 8+ years plus mandatory VMware/Azure/UCS and leadership experience creates strict shortlisting filters.
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Lead and manage a team of ~8 engineers providing Tier 1 and Tier 2 support for VMware, Cisco UCS, Azure Cloud, and Windows Server infrastructure.
Ensure reliable daily operations, timely incident resolution, and maintain alignment with US-based leadership via communication and reporting.
Manage vendor coordination for issue resolution and enforce compliance with ITIL processes and operational standards.
8+ years experience in infrastructure engineering or platform operations.
2+ years experience leading technical teams in a global delivery model.
Hands-on experience with VMware virtualization, Cisco UCS, Microsoft Windows Server & Active Directory, Azure Cloud IaaS, and Unix/Linux (preferably RHEL).
Working knowledge of ITIL incident, problem, and change management processes.
Experienced in managing infrastructure operations within a global delivery or Global Capability Center environment.
Strong technical troubleshooting skills across compute, OS, and virtualization layers with operational excellence focus.
Proficient in vendor management and coordinating cross-geography teams for incident and change resolution.