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Tier-1 brand and remote posting increase applicant density, but niche ServiceNow HAM/SAM specialty limits competition.
Role requires deep ServiceNow HAM/SAM/EA expertise, reducing transferability across industries.
Strict multi-year ServiceNow experience and module-specific CIS/CSA certifications make shortlisting highly stringent.
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Own and execute the strategy, roadmap, and continuous improvement for ServiceNow HAM, SAM, and EA modules to enhance asset visibility, compliance, and governance.
Lead configuration, solution design, integrations, backlog prioritization, release planning, UAT, and change management for HAM, SAM, and EA capabilities.
Manage stakeholder communication, vendor relationships, and use KPIs for optimization and risk reduction aligned with enterprise architecture and financial objectives.
10-14 years total ServiceNow experience with minimum 4 years as Product Owner or Function Consultant in HAM, SAM & EA modules.
Proficient in JavaScript, Flow Designer, Business Rules, Script Includes, UI Policies, and ServiceNow configuration including scripting and integrations (REST, SOAP APIs).
ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in HAM/SAM/EA mandatory.
Work From Office minimum 3 days/week; shift timing 2:00 pm to 10:30 pm IST.
Experienced in leading cross-functional collaboration between technical and business stakeholders in complex ServiceNow environments focused on HAM, SAM, and EA.
Strong capability in translating business and compliance requirements into prioritized product backlogs and solution designs.
Comfortable managing multiple release cycles, vendor partnerships, and change adoption in regulated industries like finance or healthcare.